Electricity Company of Ghana (ECG)

About

The Electricity Company of Ghana (ECG) is an electricity distribution company in Ghana, and the name behind electricity in Ghana. We are a company whose mission is to provide quality, reliable and safe electricity services to support the socio-economic growth and development of Ghana. The company has over the years been able to carry out this mission notwithstanding the occasional challenges we encounter. The site aims at providing information about the operations of the company as well as engaging our customers and the general public on the best ways of supporting the task of building our nation Ghana through the distribution of electric power. Meter Types in ECG An electricity meter, electric meter, electrical meter, or energy meter is a device that measures the amount of electric energy consumed by a residence, a business, or an electrically powered device. Generally, two broad types of meters are in use in ECG. These are as follows: - Whole Current - Transformer Operated Whole Current Meters These meters are connected directly at the entry of the circuit to be measured. They are mostly utilized for Residential and Non-Residential customers with low energy requirements. Broadly, they are classified according to the technology used, and are as follows: - Electromechanical - Electronic Transformer Operated Meters These are meters generally interposed (not connected directly) at the entry of the circuit to be measured. Transformer-operated meters are typically of the three phase category and are utilized for demand above 70kVA (or 100A). Typical customers are SMEs and large non-residential customers such as hotels, restaurants, schools, hospitals, etc. The meters have accuracy classes of 1.0, 0.5 and 0.2 depending on the metering application. They may be either electromechanical or electronic. Projected Life Span of Meters The projected average lifespan of our meters is as follows: - Electromechanical meter – 20 years - Electronic meter – 15 years Paying your Electricity Bill Our prepaid customers can buy prepaid credits at any of our offices or accredited private vending station. Payments can either be made in cash (at pay points or at the bank), or in cheques. Cash Payment As a rule, all cash payments should be made at PDS’ authorized pay points which are located within official premises and the paying counters clearly marked CASHIER Bank Payments You can pay your electricity bill at any branch of the following banks countrywide: - Fidelity Bank - Barclays Bank - Zenith Bank - Standard Chartered - Ecobank - Universal Merchant Bank - Calbank - Capital Bank - Royal Bank - Energy Bank - UT Bank - HFC - SG-SSB - ARB APEX Bank - Zenith Bank - Sahel Sahara - National Investment Bank - Bank Of Africa - Sahel Sahara - GT Bank - UNIBANK - Fidelity Bank - First Atlantic Bank - Prudential Bank - ADB Cheque Payments Cheques may be deposited at specific business premises appointed by PDS to serve as drop-off points. ECG Call Centre This is a centralized facility that handles communication with customers by telephone. The Call Center telephone number is 0302-611611. Customer complaints are logged and assigned to the appropriate staff using the appropriate technology. Unresolved complaints remain ticketed until they are finally resolved. For more information, you can download the ECG Ghana App using the following links: Android: http://bit.ly/2SDN6sI IOS: https://apple.co/2Hq7skc Contact Us Location: Electro-Volta House Post Office Box: P. O. Box 521 Accra, Tel: +233 (302) 676727-47 Email: ecgho@ecggh.com or help@ecggh.com Website Address: https://www.ecggh.com/

Business details